Номер 1, страница 25 - гдз по английскому языку 8 класс (starlight) рабочая тетрадь Баранова, Дули

Module 2. 2i - номер 1, страница 25.

Условие 2019-2023.

Writing (a letter/an email of complaint)

1 Read the email and answer the questions.

1 What is Ann's reason for writing?

2 What action does she want taken?

3 What greeting/ending does she use?

To: [e-mail]

From: [e-mail]

Subject: Customer Service

Dear Sir/Madam,

I am writing to express my dissatisfaction with the customer service I received at the Linton branch of your supermarket on January 14th.

When I got home after visiting the shop on January 13th, I realised that the item I had purchased from the clothing department was damaged. There was actually a hole in the sleeve of the shirt which I had not noticed, despite trying it on in the changing room at the time. When I tried to take it back to the shop the next day, the staff at the customer services desk were extremely unhelpful. In fact, they completely ignored me and carried on chatting with each other instead of dealing with my complaint. Furthermore, the clerk who did finally help me was incredibly rude. Although she replaced the shirt for me with an undamaged one, she complained loudly that I should have checked that the shirt was in good condition before I bought it!

Overall, I am extremely disappointed with the service I received. Therefore, I would appreciate an apology and an investigation into the way the customer service desk treats customers. I hope that you will look into this matter promptly.

Yours faithfully,

Ann Roberts

Условие 2023-2027.

Writing (a letter/an email of complaint)

1 Read the email and answer the questions.

1 What is Ann's reason for writing?

2 What action does she want taken?

3 What greeting/ending does she use?

To: [e-mail]

From: [e-mail]

Subject: Customer Service

Dear Sir/Madam,

1 I am writing to express my dissatisfaction with the customer service I received at the Linton branch of your supermarket on January 14th.

2 When I went home after visiting the shop on January 13th, I realised that the item I had purchased from the clothing department was damaged. There was actually a hole in the sleeve of the shirt which I had not noticed, despite trying it on in the changing room at the time. When I tried to take it back to the shop the next day, the staff at the customer services desk were extremely unhelpful. In fact, they completely ignored me and carried on chatting with each other instead of dealing with my complaint. Furthermore, the clerk who did finally help me was incredibly rude. Although she replaced the shirt for me with an undamaged one, she complained loudly that I should have checked that the shirt was in good condition before I bought it.

3 Overall, I am extremely disappointed with the service I received. Therefore, I would appreciate an apology and an investigation into the way the customer service desk treats customers.

4 I hope that you will look into this matter promptly.

Yours faithfully,

Ann Roberts

Решение 1 (2023-2027).

Решение 2 (2023-2027).

Решение 3 (2023-2027).

Прочитайте электронное письмо и ответьте на вопросы.

Ответ:

1 What is Ann's reason for writing?

Ann is writing to express her dissatisfaction with the customer service she received at the Linton branch of the supermarket and because an item she purchased was damaged.

Причина, по которой Энн пишет, заключается в выражении ее недовольства обслуживанием клиентов, которое она получила в отделении супермаркета Линтон, и потому что купленный ею товар был поврежден.

2 What action does she want taken?

She wants an apology, an investigation into the way the customer service desk treats customers, and for the matter to be looked into promptly.

Она хочет извинений, расследования того, как отдел обслуживания клиентов обращается с покупателями, и чтобы этот вопрос был оперативно рассмотрен.

3 What greeting/ending does she use?

She uses "Dear Sir/Madam" as a greeting and "Yours faithfully, Ann Roberts" as an ending.

Она использует "Dear Sir/Madam" в качестве приветствия и "Yours faithfully, Ann Roberts" в качестве завершения.