Номер 2, страница 66 - гдз по английскому языку 10 класс учебник Вербицкая, Маккинли

Unit eight.

Track fifty-eight.

One.

Customer: Yes. It's faulty. When the parcel arrived, I took it out of the box, but I couldn't get it to work. And then, when I was putting it back in the box, it just sort of fell apart in my hands like. I mean, I definitely didn't drop it or anything.

Staff: Yes, sir. It's entirely our fault. We'll send you a new one straight away.

Two.

Customer: It's about this top I bought last week. I only wore it once, and I'm sorry to say it's shrunk the first time I washed it. It's too small now.

Staff: I'm very sorry about that. Would you like to exchange it for something else or would you like a refund?

Three.

Customer: I wish to make a complaint. I, together with my wife, have been sitting in this place for almost exactly one hour. Despite the fact that we are both absolutely starving, nobody appears to want to take our order. Never before have I been treated so badly. I am not satisfied with the service.

Staff: We'll try our best, mate. We've got a lot customers in here this afternoon, as you can see.

Four.

Customer: I'm sorry to say your employee was extremely rude to me. He told me to stop wasting his time. I've been a customer at this bank for over thirty years and I'm

Staff: I'm so sorry. I'll talk to Mr. Evans about his behavior. It won't happen again.

Five.

Customer: I'd like to make a complaint. I ordered a Sound Blast three thousand from you on February the third. It's now the middle of March and my order hasn't arrived yet.

Staff: Sorry, there must have been a mistake with your order. We'll try to sort it out.