Номер 6, страница 73 - гдз по английскому языку 10 класс учебник Вербицкая, Маккинли

Unit 8. The hard sell. Writing - номер 6, страница 73.

Условие.

6 Study Train Your Brain. Then, in pairs, read James’s letter and decide what is wrong with it.

TRAIN YOUR BRAIN | Writing skills

Letter of complaint

• Start by giving your reason for writing. (I am writing to complain about/express my dissatisfaction with ...)

• In the next paragraph(s), say what went wrong in chronological order and mention the problems it caused you. (Because of this ...)

• If necessary, give suggestions about how the company can improve its service in a new paragraph. (I feel that in future you should ...)

• At the end say clearly what kind of compensation you expect. (I think I should receive ...)

• Remember to start/end your letter in a formal way. (Dear Sir/Madam, Yours faithfully)

• Make sure the tone is polite but firm and the style is quite formal.

Hi Guys,

I really hate your company now. I think I should get compensation or an apology or something.

I ordered an MP3 player (SoundBlast 3000) from you in February (the 3rd I think). This morning it finally arrived! I took it out of the box, and it didn't work! And I'd paid lots of money for this!

So what are you going to do about it?

But that's not all, actually. My MP3 player arrived after five weeks – it said on the website that delivery time was two or three days!!! At the beginning I waited and waited and nothing! Two weeks later I contacted your customer helpline. The guy told me that it was out of stock and that I had to wait another three weeks before it would be in stock again. Not very good service, is it?

Write back soon!

James Godfrey

Решение.

Решение 2.

Изучите раздел 'Train Your Brain'. Затем в парах прочитайте письмо Джеймса и решите, что с ним не так.

Ответ:

The letter is written in a very informal style and the tone is rude and emotional, not polite but firm. James uses an informal greeting (Hi Guys,) and closing (Write back soon!) instead of the formal 'Dear Sir/Madam' and 'Yours faithfully'. He doesn't clearly state what kind of compensation he expects ('an apology or something'). Also, the problems are not presented in chronological order, and he doesn't suggest how the company can improve its service.

Перевод:

Письмо написано в очень неформальном стиле, а его тон — грубый и эмоциональный, а не вежливый, но твёрдый. Джеймс использует неформальное приветствие («Hi Guys,») и прощание («Write back soon!») вместо официальных «Dear Sir/Madam» и «Yours faithfully». Он не указывает чётко, какую компенсацию он ожидает («извинения или что-то в этом роде»). Кроме того, проблемы изложены не в хронологическом порядке, и он не предлагает, как компания могла бы улучшить свой сервис.