Номер 6, страница 41 - гдз по английскому языку 8 класс (starlight) учебник Баранова, Дули

Module 2. Consumer society. 2i. Writing - номер 6, страница 41.

Условие 2019-2022.

6 Read the rubric, and answer the questions in the plan. Write your email of complaint (120-180 words). Use phrases from the Useful Language box.

You recently ordered an item from a website, but you were very disappointed when it arrived. Write an email of complaint (150-200 words) explaining the reasons for your complaint and stating what you want the company to do.

Plan

Para 1	What are your opening remarks/your reason for writing? (I am writing to complain ... which I ordered ...)
Para 2	What exactly are your complaints? (I ordered ... but .... To make matters worse ....)
Para 3	What do you want the company to do? (I would appreciate it if you ...)
Para 4	How will you end your email? (I look forward to ....)

Useful language

Opening remarks: (Mild) I am writing to complain about/ regarding/on account of/because of/on the subject of .../I am writing to draw your attention to .../I am writing to you in connection with ..., etc.

(Strong) I was appalled at/I want to express my strong dissatisfaction with/I feel I must protest/complain about, etc.

Closing Remarks: (Mild) I hope/assume you will replace/I trust the situation will improve/I hope the matter will be resolved/I hope we can sort this matter out amicably, etc.

(Strong) I insist you replace the item at once/I demand a full refund/I hope that I will not be forced to take further action, etc.

Решение 2019-2022.

Условие 2023-2027.

6 Read the rubric, and answer the questions in the plan. Write your email of complaint (120-180 words). Use phrases from the Useful Language box.

You recently ordered an item from the website, but you were very disappointed when it arrived. Write an email of complaint (150-200 words) explaining the reasons for your complaint and stating what you want the company to do.

Plan

Para 1: What are your opening remarks/your reason for writing? (I am writing to complain ... which I ordered ...)

Para 2: What exactly are your complaints? (I ordered ... but ... To make matters worse ...)

Para 3: What do you want the company to do? (I would appreciate it if you ...)

Para 4: How will you end your email? (I look forward to ...)

Useful language

Opening remarks: (Mild) I am writing to complain about/ regarding/on account of/because of/on the subject of .../I am writing to draw your attention to .../I am writing to you in connection with ..., etc.

(Strong) I was appalled at/I want to express my strong dissatisfaction with/I feel I must protest/complain about, etc.

Closing Remarks: (Mild) I hope/assume you will replace/I trust the situation will improve/I hope the matter will be resolved/I hope we can sort this matter out amicably, etc.

(Strong) I insist you replace the item at once/I demand a full refund/ I hope that I will not be forced to take further action, etc.

Решение 2023-2027.

Решение 2 2023-2027.

Прочитайте рубрику и ответьте на вопросы плана. Напишите электронное письмо с жалобой (120-180 слов). Используйте фразы из блока "Полезный язык".

Ответ:

Para 1:

I am writing to complain about an item I recently ordered from your website.

Я пишу, чтобы пожаловаться на товар, который я недавно заказал на вашем веб-сайте.

Para 2:

I ordered a blue jacket on October 26th, but when it arrived, it was green and had a broken zipper. To make matters worse, the size was also incorrect; I ordered a medium, but received a small. I want to express my strong dissatisfaction with the product.

Я заказал синюю куртку 26 октября, но когда она прибыла, она оказалась зеленой и с поломанной молнией. Что еще хуже, размер тоже был неправильным; я заказал средний, но получил маленький. Я хочу выразить свое сильное недовольство продуктом.

Para 3:

I insist you replace the item at once with the correct blue jacket in a medium size and with a working zipper. Alternatively, I demand a full refund for the faulty product.

Я настаиваю, чтобы вы немедленно заменили товар на правильную синюю куртку среднего размера и с работающей молнией. В качестве альтернативы, я требую полного возмещения за дефектный продукт.

Para 4:

I look forward to your prompt response and hope that this matter can be resolved quickly and amicably. I trust the situation will improve.

Я с нетерпением жду вашего быстрого ответа и надеюсь, что эта проблема будет решена быстро и дружелюбно. Я верю, что ситуация улучшится.