Номер 6, страница 15 - гдз по английскому языку 10 класс (starlight) рабочая тетрадь Баранова, Дули

Module 1. Sports & Entertainment. Writing letters/emails - номер 6, страница 15.

Условие.

6 a) Read the letter and fill in the gaps with the phrases. Is the tone of the letter mild or strong? Which phrases show this?

• I hope to hear from you

• Contrary to the information in your brochure

• I feel that I am entitled to

• I am writing to complain about

• I was quite disappointed with

• She didn't offer an explanation

• Moreover

Dear Sir/Madam,

1) .......................................................................................... the package holiday which I have just returned from.

First of all, 2) .................................................................... some of the facilities and services at the hotel.

3) ........................................................................................ the hotel was not luxurious. For one thing, the swimming pool at the hotel was still under construction and the rooms were also much smaller than I had expected.

4) ......................................................................................, although the brochure described the tour reps as helpful and friendly, I found our rep to be rather rude and unhelpful at times. Not only was she very late meeting us at the airport but she also failed to find out some information about a local attraction that we had asked her for.

5) ...................................................................................... or apologise for either of these things.

6) ................................................................................................................................... an explanation for these problems, as well as an apology.

7) ................................................................................................................................. as soon as possible.

Yours faithfully,

Matthew Riddle

b) What is the writer complaining about? What examples/reasons does the writer give?

Решение 1.

Решение 2.

Решение 3.

Решение 4.

6 a) Прочитайте письмо и заполните пробелы фразами. Является ли тон письма мягким или сильным? Какие фразы это показывают?

Ответ:

Here is the letter with the gaps filled:

Dear Sir/Madam,

1) I am writing to complain about the package holiday which I have just returned from.

First of all, 2) I was quite disappointed with some of the facilities and services at the hotel.

3) Contrary to the information in your brochure, the hotel was not luxurious. For one thing, the swimming pool at the hotel was still under construction and the rooms were also much smaller than I had expected.

4) Moreover, although the brochure described the tour reps as helpful and friendly, I found our rep to be rather rude and unhelpful at times. Not only was she very late meeting us at the airport but she also failed to find out some information about a local attraction that we had asked her for.

5) She didn't offer an explanation or apologise for either of these things.

6) I feel that I am entitled to an explanation for these problems, as well as an apology.

7) I hope to hear from you as soon as possible.

Yours faithfully,

Matthew Riddle

The tone of the letter is strong.

Phrases that show this include:

• “I am writing to complain about”

• “I was quite disappointed with”

• “Contrary to the information in your brochure”

• “rude and unhelpful”

• “She didn't offer an explanation”

• “I feel that I am entitled to an explanation for these problems, as well as an apology”

6 b) На что жалуется автор? Какие примеры/причины приводит автор?

Ответ:

The writer is complaining about a package holiday he recently returned from. The reasons and examples he gives are:

• Hotel facilities and services: The hotel was not luxurious, contrary to the brochure. The swimming pool was under construction, and the rooms were much smaller than expected.

  Удобства и услуги отеля: Отель не был роскошным, вопреки информации в брошюре. Бассейн находился в стадии строительства, а номера были намного меньше, чем ожидалось.

• Tour representative (rep): The rep was rude and unhelpful, despite being described as helpful and friendly in the brochure. She was very late meeting them at the airport and failed to find out information about a local attraction they had asked for. She also didn't offer an explanation or apology for these issues.

  Представитель туристической компании (гид): Гид был груб и бесполезен, несмотря на то, что в брошюре его описывали как услужливого и дружелюбного. Она очень опоздала на встречу в аэропорту и не смогла найти информацию о местной достопримечательности, о которой они спрашивали. Она также не предложила объяснений или извинений за эти проблемы.