Номер 1, страница 61 - гдз по английскому языку 10 класс рабочая тетрадь Вербицкая, Уайт

Unit 8. The hard sell. Writing - номер 1, страница 61.

Условие.

1 Match topics 1-4 with paragraphs A-D in the letter.

1 explain the background to the problem and what happened

2 say what you want them to do

3 say why you are writing

4 suggest how the company can improve its service

20th July

Dear Sir/Madam,

A I am writing to complain about the jeans (enclosed) which I bought from your website, Jeans2go.com, and about your customer service.

B I ordered the jeans on 23rd June, my credit card was charged immediately, but the jeans didn't arrive until 19th July. When they arrived the package was torn and the jeans were damaged. I immediately telephoned your helpline and was told that I would have to pay to return the jeans if I wanted a refund.

C I feel that it is unreasonable that I have to pay for the postage, because it is not my fault that the jeans weren't packaged properly. Can I suggest that you send out orders more promptly and that you package things properly so they don't get damaged in the post?

D I would like a full refund of the cost of the jeans £36, and I think you should refund the cost of the return postage £3.75.

I look forward to hearing from you.

Yours faithfully,

Jasmine Kelly

Решение.

Решение 2.

Сопоставьте темы 1-4 с абзацами A-D в письме.

Ответ:

1 - B
2 - D
3 - A
4 - C