Номер 1, страница 24 - гдз по английскому языку 10 класс (starlight) учебник Баранова, Дули

Module 1. Sports & Entertainment. Unit 1.10. Writing: letters/emails of complaint - номер 1, страница 24.

Условие.

Formal – Informal style

1 For sentences 1-20, decide if the language is F (formal) or I (informal). Give reasons. Compare answers with a partner.

1 I thought I’d drop you a line to ...

2 I am writing to inquire about ...

3 I would appreciate an early reply.

4 Why not pop up here to see us?

5 Do keep in touch.

6 Well, I think that’s all for now.

7 I am sorry to inform you that ...

8 I am writing in connection with ...

9 Please accept our sincere apologies ...

10 I’ve been meaning to write to you for ages.

11 I am currently working at ...

12 I feel I must protest about ...

13 Why don’t you come to dinner ...

14 I’d love to see you again.

15 Thanks for the invitation.

16 Please indicate whether you will be able ...

17 Your presence is required at ...

18 I look forward to ...

19 I’m looking forward to ...

20 Drop by for coffee sometime ...

Outline for letters/emails of complaint

Paragraph 1: reason(s) for writing

Paragraphs 2, 3: complaint(s) with justification(s)/ example(s)

Paragraph 4: action to be taken, closing remarks

A letter/email of complaint is written when we want to express our dissatisfaction about a specific problem. It is normally written in formal language with an impersonal tone. The language used depends on whether we want to complain in a mild or strong way. However, we should never be rude or insulting.

• In the opening remarks, we state our complaint, including details of what happened and where/ when the incident took place.

e.g. I am writing to complain about a cooker I bought from your store last week. (MILD)

I wish to express my extreme dissatisfaction with a cooker I bought from your store last week. (STRONG)

• In the main body paragraphs, we present the specific points we are complaining about, in separate paragraphs. We always justify our points by giving examples/reasons.

e.g. Even though I have only used the cooker a few times, the grill no longer works.

• In the closing remarks, we explain what we expect to happen – e.g. to be given a refund, replacement, apology etc.

e.g. I look forward to your reply concerning the matter. (MILD)

I insist that you refund my money at once. (STRONG)

Решение 1.

Решение 2.