Номер 3, страница 25 - гдз по английскому языку 10 класс (starlight) учебник Баранова, Дули

Module 1. Sports & Entertainment. Unit 1.10. Writing: letters/emails of complaint - номер 3, страница 25.

Условие.

3 Read the letter below and number the paragraphs in the right order. What is the topic of each paragraph? Is it a mild or a strong complaint? Justify your answer.

Dear Sir/Madam,

A Firstly, I feel I was overcharged for the tickets. I purchased two tickets from your ticket agency at the full price of £20 each a month before the concert. I was therefore shocked to discover that the same tickets were being sold for £10 each at the door on the day of the concert.

B I am writing with regard to the Wild Horses concert at Torford Town Hall which I attended on 13th March.

C You will understand that I am very disappointed with this state of affairs and I feel that you should, at the very least, refund the sum of £40 I paid for the tickets. I look forward to receiving your prompt reply concerning this matter.

D Furthermore, the published programme was misleading. It advertised a 2-hour concert including a supporting act. As it turned out, there was no supporting act and the band only played for forty minutes.

Yours faithfully,

Helen Hunt

Helen Hunt (Mrs)

Решение 1.

Решение 2.

Решение 3.

Прочитайте письмо ниже и пронумеруйте абзацы в правильном порядке. Какова тема каждого абзаца? Это мягкая или сильная жалоба? Обоснуйте свой ответ.

Ответ:

1. The correct order of the paragraphs is: B, A, D, C.

(Правильный порядок абзацев: B, A, D, C.)

2. The topic of each paragraph:

B	Reason for writing - to complain about the Wild Horses concert.
	(Причина написания - жалоба на концерт Wild Horses.)
A	First complaint - being overcharged for the tickets.
	(Первая жалоба - завышенная цена на билеты.)
D	Second complaint - the misleading programme and the short duration of the concert.
	(Вторая жалоба - вводящая в заблуждение программа и короткая продолжительность концерта.)
C	Conclusion - expressing disappointment and requesting a full refund.
	(Заключение - выражение разочарования и требование полного возврата денег.)

3. It is a strong complaint. The writer uses formal language, but the choice of words like "shocked", "very disappointed", and "misleading", along with a direct demand for a full refund of £40, shows a high level of dissatisfaction.

(Это сильная жалоба. Автор использует официальный язык, но выбор таких слов, как "шокирована", "очень разочарована" и "вводящая в заблуждение", вместе с прямым требованием полного возврата денег в размере 40 фунтов стерлингов, свидетельствует о высоком уровне недовольства.)